Support
Support for Unisolv users
When your tills and stock systems matter, support needs to be easy to reach. Use the support options below to contact the Unisolv team.
Log a Support Ticket
Use our support portal to log and track technical support requests.
Telegram Support Bot
Contact the Unisolv support bot for quick support routing and updates.
Remote Support
Our team can assist with remote troubleshooting where remote access has been arranged.
What to include when logging a support request
Sharing these details up front helps us route and resolve your request faster.
- Store name
- Contact person
- Branch or till number
- Error message or screenshot
- Steps that caused the issue
- Whether trading is affected
- Best contact number
Priority guidance
We prioritise issues based on the impact to your trading.
Critical
Store unable to trade.
High
Major function affected.
Normal
User assistance or non-urgent issue.
Request
Reports, setup changes or training.
Need urgent help with a trading issue?
If your store cannot trade, log it through the support portal so it is picked up as a critical issue.